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Six Sigma, the 5 Why’s and How They Changed My Business

  As a business owner in a highly competitive industry, I am always seeking ways to improve the productivity, and profitability, of my business which refurbishes and customizes PC’s. I was speaking to one of my longtime clients recently, a former corporate executive, when he began telling me about Six Sigma and the 5 Whys.   Six Sigma, in case you are not familiar with the term, was developed by Motorola in 1986 (when I was very young). It’s a process used to continuously monitor and improve different aspects of a business. The iconic American businessman, Jack Welch, made Six Sigma a central part of General Electric when he was CEO of the company in 1995. While it was initially...

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